Frequently asked questions
COVID and deliveries
Please allow additional time to receive your orders, as there may be delays with postage and courier services.
What are your delivery costs?
We have a flat rate for delivery of $12, this may change from time to time based on our independent delivery service providers.
What if the gift recipient isn’t home?
Providing the hamper is safe to be left at the address our couriers will leave the hamper in a spot where it won’t be damaged or stolen.
If it is considered unsafe to leave at the address, there are a few things that could happen:
- It could be taken to a collection point (such as Aus Post or Parcel Connect, depending on the courier service), and a missed delivery card will be left, or
- The hamper will be returned to the depot and delivery will be attempted again, usually the following business day.
If the parcel remains undeliverable the couriers will make contact with the sender or receiver to organise a resolution. Please note couriers are often on a very tight schedule and will not be able to wait at any address for very long.
Where can you deliver to?
We deliver Australia wide.
Do you deliver on weekends or public holidays?
If you require this option, please contact us in advance and we can try to sort something out for you. This option is only open to Melbourne metro customers or for bulk regional Victorian customers.
Do you offer tracking?
Yes we do, once the order is dispatched we will provide you with a tracking number. Bulk orders will be notified directly with the delivery of their orders.
How long will my order take?
We can turn around most bulk orders very quickly (in matter of days) though we recommend getting your order in as early as possible so we can guarantee stock. You can then nominate a delivery date for your hampers to arrive at your convenience.
How do you keep your hampers safe in transit?
We use a combination of air pillows, tissue paper and bottle wraps, plus of course carefully placing the goods inside the hamper! We also use a trusted courier service.
In the rare case that your hamper arrives damaged, we will be more than happy to immediately replace it, but if we don’t have the hamper in stock anymore we’ll suggest something similar for you.
Please contact us for further information or if you need a replacement organised.
How will my recipients know who sent them the hamper?
We offer complimentary gift cards that go with all of our hampers. You can customise the message that is written in the cards with a very large character limit.
What courier service do The Gifting Shack use?
At The Gifting Shack we only utilise premium couriers to ensure delivery is made promptly with the hamper in perfect condition.
Can the courier call my recipient?
We always put recipient phone numbers and any special delivery notes on the shipping label if they are provided to us. Most couriers are on a very tight schedule and might not be able to call ahead of delivery or to follow the delivery notes if they are too complex.
If no one is in attendance and it’s not safe for the parcel to be left, the courier will take it to either a collection point (such as Aus Post) or back to the depot for redelivery at a later date.